Easy to follow website, speedy response to order, and confirmation of all items. Quick communication of processing time and delivery. Michael is clearly on top of all aspects of the order and delivery process giving the customer confidence that this was an organization that cares and gets things done!
and what I wanted was a Runtal: but not the Omnipanel, which will keep a decent sized bathroom toasty but whose style lacks the art deco aesthetics of my current digs. Had to replace a Jeeves because, although attractive, it was a mere towel warmer; my bathroom in this 100+-years-old house holds a chill and so needs something with a little more muscle. Few online sources carry the Runtal brand and this OTW was the only one that had the Solea model and finish that I wanted. Never had heard of these people but they carry a solid line of reputable brands and they were, after all, located in Nashville. Product did not come as quick as in pre-covid times, but OTW was very good about reaching out to let me know I hadn't been forgotten. I was very pleased with them, very pleased with my Solea and its 3 settings. Even on high, you're not going to warm the room in just 4-6 hours, but give it overnight on medium and you'll note the difference the next time you get out of the shower in your birthday suit; you'll also have that toasty towel.
I have installed towel warmers in multiple house renovations over the past couple of years. I'm particular - wanting to match style and finish with specific size and function. Only Towel Warmers is by far the best source and the only place I will order from. Great customer service and selection.
Looks amazing in the space! Customer service was great. Had no issues with ordering or shipping, but received proactive emails letting me know where my order was in the process and when my towel warmer was expected to be in stock/ship. Arrived sooner than expected.