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Excellent support and service, a true old fashioned approach to business with quick and personal responses. As an example, I needed the towel warmer quickly as the installer was coming soon, I asked about expedited shipping and the owner recommended against it saying it was too expensive and to stick wit normal shipping. 36 hours later my towel warmer arrived in perfect condition and ready for installation.
We appreciate the opportunity that you gave us to earn your business.
Customer service, they were wonderful when it was necessary to return the towel warmer because their measurements were unfortunately off a bit (defective), but they took it back and we expect a full return amount upon their acceptance of the returned merchandise, plus they sent us a prepaid return label.
Only Tower Warmers is a very great company with great knowledgeable staff, altogether it was great to work with them. Thanks OTW.
Even though the towel warmer did not work out, thank you for taking the time to leave a review.
Your staff gave excellent advice on a Sunday afternoon and early Monday morning you confirmed availability and recommended standard shipping. Delivery was amazingly fast, the towel warmer is perfect and you are to be congratulated on a great company with great products and great service Kudos
The Amba towel warmer was an easy install and looks terrific! Only Towel Warmers is a great company to buy from. Their prices are great, and their delivery was great. Highly recommended!!!!
I was extremely please with the customer service. Quick response by phone and by email. The towel warmer arrived on time and was well packaged. (It is beautiful). However, since we are building a new house, it has not yet been installed. I love dealing with this family owned business and the owner is polite and very helpful. I highly recommend them!