We recently purchased one Amba Towel warmer from onlytowelwarmers.com for our home bath reno. We checked various websites which sold our particular product. None of them had it in stock, all ordered it directly from the manufacturer, which we as consumers can not do. The prices were all almost identical. We purchased ours from onlytowelwarmers.com because their delivery time was far shorter than the other 3 or 4 main sellers. They were also extremely responsive to my email inquiries, unlike most of the others. Michael of OTW.com was very helpful and extremely responsive. The towel warmer arrived direct from the manufacturer within 3 or 4 days as he promised.
So we are very satisfied customer of OTW.com (I had never ordered from them before and am not related or previously acquainted with him or the website).
It's such a blessing to have a towel warmer in the bathroom and dry myself right out of shower! The machine warms up in a few minutes and it even dries the wet towels in less than an hour. Highly recommended!
Purchased towel warmer over a month ago but just finished bath remodel and installed the towel warmer. Easy installation and wiring - works GREAT! Love the looks as well. Highly recommend your company and this product. Thank you! Ron
I got this Amba towel warmer from Only towel warmers more than a month ago. Service was great and kind of personal. Some minor parts were missing but Michael had it shipped within 48 Hrs.
I had it installed by an electrician and it has been working great. I needed a left sided wire connection, so we turned it upside down without any problem. I have had it installed with a timer and it turns on at specified times, without wasting electricity whole day. Overall a very good product. With installation by an electrician it does become little expensive, but a very neat and clean look without wires hanging, is definitely worth it. So for anyone else, I would definitely recommend a Timer..
Tired of damp towels and the endless washing of towels that come with a humid climate, my husband and I did extensive research on towel warmers and are extremely pleased with our choice. We really liked the multiple heating settings (high, medium and low plus 3 hours at high heat). It looks great in our bathroom and works extremely well.
Onlytowelwarmers.com provided excellent service. The amba towel warmer does get warm but I would have wished it to be hot. We keep our bedroom and bathroom on the cool side and was hoping that the towel warmer would be a little extra comfort on those cold nights. The towels are warm and we are running the warmer for three hours before they needed but I would've like them to be a little bit warmer.
Due to work I moved my family not long ago from Colorado (dry climate) to Seattle (humid climate - very humid) and although we are very happy in this rainy area, I can't stand the smell of a wet towel. That's when this towel warmer came into our home. I do not think that it is a luxury then let's not forget that a wet towel doesn't only smells bad, but it also won't dry you when you need it! The towel warmer hangs on the wall away from the floors which gives you more room.
Easy installation - I am not an electrician, but once I saw the included diagram, I was not afraid to install it myself.
Great Design - love it
Low heat - which gives you not only a low energy bill, but also it won't burn you to touch, which is very important since I have little kids. The towels are dry though
Hardware included in the package - everything you need, but the switch which I bought separately
The included screws for mounting the towel warmer aren't very strong. They broke on me while I was screwing the attachments to the 2x4 on my wall (!?). However nothing that quick hardware Store run wouldn't fix. But it was annoying and time consuming.
I am very happy with my towel warmer. However I do have a small message to the company: Guys, can you please make sure that the included screws are of better quality in the future. I mean, come on guys, I just bought a piece of equipment that cost me over $1000. Can you please make sure the included hardware represents also the quality of your product.
The ordering was really only a small part of why I was happy to order with your company. I had a towel warmer that I had ordered online about 1 1/2 years ago and it quit working. My electrician could fine no reason that it quit but electricity was going to it and it just stopped. The company said they only had a 1 year warranty and it would not be covered. I went with your company because you have a 5 year warranty and this was an important factor for me. I have not had it installed yet, but will be shortly. I love having a towel warmer and have converted people to use them so I do hope that I have better luck with the Artos and even if it is a limited warranty, it does give me hope in your company.
Our order arrived promptly & in good condition, with the electrical converted to the left side, as requested. We haven't installed it yet, so I can't say how it works but the unit is very nice looking and so far I'm very pleased.
I ordered a Mr. Steam W236-ORB and received it promptly. The unit arrived in perfect condition, however after opening the box my wife and I decided I should have ordered the taller model. I contacted customer service on a Saturday morning via the web chat to inquire about exchanging the unit for the larger model. Being a weekend, I fully anticipated receiving an automated reply stating my question would be reviewed and answered the next business day. To my surprise, my question was received and answered immediately. After exchanging a couple of emails with Michael (the owner), I was sent an RMA number and location to return the unit. The entire process took about a week, with every single one of my emails answered the same day. By far the best customer service I have ever received by any internet company - bar none. I have not yet installed the replacement unit, but given the professionalism and competence exhibited by the entire Onlytowelwarmers staff I am confident there will be no issue that won't be resolved efficiently and effectively. This is truly an excellent company from top to bottom, and one that should serve as a model for all.
Yesterday my guys finally installed the towel warmer and I have to say it's beautiful.
Great company called me back when they said they would. Were honest about the product. Didn't try and sell me something I didn't need. price was very competitive product arrived quickly. highly recommended. I run a small business and appreciate this kind of service. More companies should operate like these guys.
We score 5.0 based on 314 reviews.
OnlyTowelWarmers was superb, great customer service and a great price. I highly recommend them.
This is our 2nd Mr Steam towel warmer for our new home. Ordering was very easy and the telephone support for the sale was exceptional. The warmer and the towel hook were both shipped directly from the manufacturer the following business day and they arrived in perfect condition 2 days later. Plus the price was the best I found online and since shipping was included, the price, the service, and the support made this an unbeatable deal.
Bottom line- I looked around before deciding on buying here, but I'm glad I found Onlytowelwarmers.com and give them a A+ recommendation
The Runtal Radia RTREG-2924 Plug In towel warmer was exactly as advertised, sizes were exact on the mounting holes and it shipped more quickly than advertised. I would recommend onlytowelwarmers.com and plan on shopping here again.
We bought an AMBA Jeeves Model D towel warmer from onlytowelwarmers. The towel warmer is beautiful and very functional.
When we purchased the item, we were told that the towel warmer was out of stock and would be available in about a month and half.
the towel warmer was delivered as promised, in addition to the best price out of 3-4 providers we contacted.
We recommend both the specific AMBA towel warmer and onlytowelwarmers.com, a good business to deal with!
When I placed my order, I forgot to fill in the color on one of the towel warmers. When I realized my mistake, and before I could do anything about it, I was contacted by the head of the company to clarify the color on the second unit. I don't expect that kind of personal attention and service from an online company of any size. The units arrived on time and in good condition, and they sent me an email informing me that the units had been delivered. That, too, is helpful, as sometimes I forget that I've ordered something, so I'm not aware that it should have arrived and didn't. Their prices were also the best I could find, so I was very pleased.