Refund policy

60-Day Hassle-Free Returns

Don’t love it? You have 60 full days to return your towel warmer or LED mirror.

No restocking fees — we absorb them. When a warmer is returned, the manufacturer charges us a restocking fee. We don’t pass it on to you. (Many retailers charge 15–25%. We charge $0.) 

Changed your mind? Return shipping is on us: contact us to start your return and we will email you a prepaid return label, free for return shipping up to $75 — which covers the great majority of returns. If return shipping for your item would exceed $75 (some oversized units), we will tell you the exact additional cost before issuing the label, and the $75 credit still applies.

Conditions: Items must be brand-new and uninstalled, with original packaging, hardware, and tags. 

If your item arrives defective or develops a manufacturer defect, we cover 100% of return shipping.

Custom & made-to-order exceptions: Custom-ordered units and custom finishes are non-returnable once produced (unless defective). Runtal custom-made units are non-returnable except White finish, Fain stainless, and Omnipanel and Neptune in chrome. Sterlingham bespoke units can be modified or canceled within 3 days of ordering.

To start a return: Email customerservice@onlytowelwarmers.com or call/text 615-924-8697 and we’ll issue an RMA number with instructions.