As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. Most towel warmers will ship out within three to five business day's. Custom towel warmers and brands such as Wesaunard are made to order, which will increase the turn around time. If your item is on backorder or unavailable we will reach out to you via e-mail.
We will send you tracking information within 12 hours of your order leaving the warehouse to the e-mail address your provide when checking out.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please send photos to returns firstname.lastname@example.org and we will process an insurance claim on your behalf.