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The entire experience with Michael and the Only Towel Warmers team has been exceptional. Not only is the warmer beautiful to look at but I misjudged the size and needed a larger one which they accommodated pleasantly and efficiently. Everyone who sees our new bathroom immediately comments on it and even after the sale Michael has been helpful and responsive. There is no substitute for working with a family business where the team goes above and beyond. Thank you!
Dear valued customer,
Thank you for taking the time to leave such a wonderful review. We are thrilled to hear that your experience with us has been exceptional. We are always here to assist you and provide the best customer service even after the sale. Thank you for choosing our family business and for your kind words. We appreciate you.
I could not be more happy with the prompt delivery from OTW. The experience was great. Also impressed with the quality from Aquadom. This is a top grade product that has many features for the price you pay. I would highly recommend both OTW as well as Aquadom.
Hi there, thank you for taking the time to leave such a positive review for the Aquadom LED Mirror that you purchashed. We are delighted to hear that you had a great experience with OTW. We truly appreciate your recommendation and look forward to serving you again in the future. Michael
Thank you so much, Michael! Your excellent customer service and product knowledge is why we have come to y’all for years and will continue to do so for years to come. I’ll be ordering a replacement momentarily.
I'm not normally one to write reviews, but we purchased a Tuzio towel warmer from OTW a few months back and have been so intensely pleased with the product and its performance. But the real reason I'm writing this is the customer service - Michael was extremely helpful in helping us understand lead time from multiple manufacturers and then helping us to expedite shipping from Tuzio when we needed it. I mean really, second to none. I am so happy that we decided to shop with OTW and I would absolutely do so again!
Andrew, Thank you for taking the time to leave us such a kind review! We are thrilled to hear that you are enjoying your Tuzio towel warmer. We appreciate your support and look forward to serving you again in the future. Enjoy your warm towels!
Friendly & flawless customer service, even when we needed to exchange for a different size.
Thank you for your kind words. We appreciate your business.
