Hassle Free Returns

Hassle Free Returns

Don’t love it? 30 Day Hassle Free Returns
Our return policy is clear and concise. 

  • Good News! We now waive the restocking fee on all Amba towel warmers.  
  • As long as the towel warmer is in like-new condition with original product tags, sanitary protection, and packaging that has not been installed, used  or modified, you may return the product at your expense within 30 days of receipt.
  • Restocking fee on all towel warmers and accessories is 15% (exception is Amba towel warmers). 
  • Custom towel warmers are nonreturnable (unless defective).  
  • Wesanuard  towel warmers are nonreturnable and in most cases the order cannot be cancelled after it has been placed. 
  • Runtal towel warmers are custom made and are nonreturnable with the exception of White finish and the Fain collection in stainless and the Omnipanel and Neptune in chrome. 
  • Myson if the towel warmer has a 8 week lead time, it is considered custom and is nonreturnable with the exception of being defective. 
  • Sterlingham custom sizes are custom and custom towel warmers are nonreturnable unless defective. 
Please email us at customerservice@onlytowelwarmers.com and we will issue a RMA number along with instructions.   Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, modification,  the refund credit process will begin.  
We certainly appreciate you giving us the opportunity to earn your business.

Sincerely,
Michael & Crista

Important Shipping Information
ANY DAMAGE FROM SHIPPING MUST BE REPORTED IMMEDIATELY AND NO LATER THAN 7 BUSINESS DAYS FROM THE SIGNED DATE OF DELIVERY. 

 

 

We score 4.9 based on 213 reviews.

★ REVIEWS FROM OUR CUSTOMERS

REVIEWS FROM OUR CUSTOMERS

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Perfect

The Runtal Radia RTREG-2924 Plug In towel warmer was exactly as advertised, sizes were exact on the mounting holes and it shipped more quickly than advertised. I would recommend onlytowelwarmers.com and plan on shopping here again.

Highly recommended

We bought an AMBA Jeeves Model D towel warmer from onlytowelwarmers. The towel warmer is beautiful and very functional.
When we purchased the item, we were told that the towel warmer was out of stock and would be available in about a month and half.
the towel warmer was delivered as promised, in addition to the best price out of 3-4 providers we contacted.

We recommend both the specific AMBA towel warmer and onlytowelwarmers.com, a good business to deal with!