Hassle Free Returns

Don’t love it? 30 Day Hassle Free Returns
Our return policy is clear and concise.

Good News! We now waive the restocking fee on all Amba towel warmers.
As long as the towel warmer is in like-new condition with original product tags, sanitary protection, and packaging that has not been installed, used or modified, you may return the product at your expense within 30 days of receipt.
Restocking fee on all towel warmers and accessories is 15% (exception is Amba towel warmers).
Custom towel warmers are nonreturnable (unless defective).
Wesanuard towel warmers are nonreturnable and in most cases the order cannot be cancelled after it has been placed.
Runtal towel warmers are custom made and are nonreturnable with the exception of White finish and the Fain collection in stainless and the Omnipanel and Neptune in chrome.
Myson if the towel warmer has a 8 week lead time, it is considered custom and is nonreturnable with the exception of being defective.
Sterlingham custom sizes are custom and custom towel warmers are nonreturnable unless defective.

Please email us at customerservice@onlytowelwarmers.com and we will issue a RMA number along with instructions. Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, modification, the refund credit process will begin.

We certainly appreciate you giving us the opportunity to earn your business.

Sincerely,

Michael & Crista

Important Shipping Information

ANY DAMAGE FROM SHIPPING MUST BE REPORTED IMMEDIATELY AND NO LATER THAN 7 BUSINESS DAYS FROM THE SIGNED DATE OF DELIVERY.

Fantastic Item and Customer Service

Customer Service was friendly and extremely knowledgeable about the mechanical details of the warmer, and helped to ensure I received the remote components needed. The items arrived in a few days in perfect condition. No hidden fees and great pricing. I highly recommend this vendor.

Highly recommend!

I purchased the Artos Lioni towel warmer. It is absolutely beautiful and works perfectly. I reached out to onlytowelwarners with multiple questions and always received a fast and helpful reply. I will purchase my future products from them!

Appreciate your customer service

I just wanted to write and say we are thrilled with the timer we just
got from you - just what we needed and works perfectly. We also
appreciate your excellent customer service and your generous return policy.

Great selection, great service

This is the third time that I have purchased towel warmers from OnlyTowelWarmers.com. The first two were for a previous residence.

The selection of products is superior. They are available to answer questions, and do so promptly. If everything goes smoothly with a selection and purchase, then all vendors seem alike. However, in the rare event when something goes wrong, an excellent vendor stands behind his products and fixes the problem. That has been my experience with OnlyTowelWarmers.com.

Excellent! Excellent!

I highly recommend Only Towel Warmers if you are on the market for a towel warmer. Not only do they have great stock and competitive prices but also outstanding customer service! I ran into an issue where I thought I would have to go with a different color, but an email to the owner, Michael, and he put it on hold for me until I was able to verify the color I needed. Every email was answered promptly & he went out of his way to accommodate me during my bathroom renovation.

Hassle Free Returns

Don’t love it? 30 Day Hassle Free ReturnsOur return policy is clear and concise.

REVIEWS FROM OUR CUSTOMERS

Don’t love it? 30 Day Hassle Free Returns
Our return policy is clear and concise.