Hassle Free Returns
Don’t love it? 30 Day Hassle Free Returns
Our return policy is clear and concise.
- Good News! We now waive the restocking fee on all Amba towel warmers.
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As long as the towel warmer is in like-new condition with original product tags, sanitary protection, and packaging that has not been installed, used or modified, you may return the product at your expense within 30 days of receipt.
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Restocking fee on all towel warmers and accessories is 15% (exception is Amba towel warmers).
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Custom towel warmers are nonreturnable (unless defective).
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Wesanuard towel warmers are nonreturnable and in most cases the order cannot be cancelled after it has been placed.
- Runtal towel warmers are custom made and are nonreturnable with the exception of White finish and the Fain collection in stainless and the Omnipanel and Neptune in chrome.
- Myson if the towel warmer has a 8 week lead time, it is considered custom and is nonreturnable with the exception of being defective.
- Sterlingham custom sizes are custom and custom towel warmers are nonreturnable unless defective.
Please email us at customerservice@onlytowelwarmers.com and we will issue a RMA number along with instructions. Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, modification, the refund credit process will begin.
We certainly appreciate you giving us the opportunity to earn your business.
Sincerely,
Michael & Crista
Important Shipping Information
ANY DAMAGE FROM SHIPPING MUST BE REPORTED IMMEDIATELY AND NO LATER THAN 7 BUSINESS DAYS FROM THE SIGNED DATE OF DELIVERY.
