Hassle Free Returns

Don’t love it? 60 Day Hassle Free Returns
Our return policy is clear and concise. 

  • Good News! We now waive the restocking fee on all towel warmers and bidets with the exception of custom towel warmers (see below)
  • As long as the towel warmer or bidet is in lnew condition (never been used or installed) with original product tags, sanitary protection, and packaging that has not been installed, used  or modified, you may return the product at your expense within 60 days of receipt.
Custom towel warmers are nonreturnable (unless defective).  
  • Wesanuard  towel warmers are nonreturnable and in most cases the order cannot be cancelled after it has been placed. 
  • Runtal towel warmers are custom made and are nonreturnable with the exception of White finish and the Fain collection in stainless and the Omnipanel and Neptune in chrome. 
  • Myson if the towel warmer has a 8 week lead time, it is considered custom and is nonreturnable with the exception of being defective. 
  • Sterlingham custom sizes are custom and custom towel warmers are nonreturnable unless defective. 
Please email us at customerservice@onlytowelwarmers.com and we will issue a RMA number along with instructions.   Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, modification,  the refund credit process will begin.  
We certainly appreciate you giving us the opportunity to earn your business.
Important Shipping Information
ANY DAMAGE FROM SHIPPING MUST BE REPORTED IMMEDIATELY AND NO LATER THAN 7 BUSINESS DAYS FROM THE SIGNED DATE OF DELIVERY.