I work with a lot of vendors and know good service when I get it. Thank you Michael for your help in getting me the right model for our needs!
You won't regret buying from Only Towel Warmers!
The day I placed my order, someone emailed me and said the particular item was on backorder, but he said he could ship a very similar item within a few days, so I went with that one. The customer service is personalized, very responsive and helpful.
I forgot to include my 12% coupon with my purchase, but Michael was quick to re-run my order with the discount. Great customer support!
I needed a 100W element replacement for my discontinued Mr. Steam W500 towel warmer that didn't cost more than the towel warmer did in the first place. An Amba je130 worked since it has the same 1/2" 14-threads-per-inch BSP or NST gasketed male fitting. The towel warmer works better than new with the extra 30W and is now between 130 and 150 degrees.
Only Towel Warmers is legit and I'll be sure to purchase from them again. Thanks!
Bought for new construction. Exactly what I wanted and delivery was prompt, received with no damage. Install a couple of months away.
We purchased the oil rubbed bronze Amba Jeeves to match our other fixtures. So far we love it. Only Towel Warmers gives great service, and sells a great product! Highly recommended!
Overall the customer service and responsiveness were both excellent. I purchased a single towel warmer in white, which did not match the photos very well. It was more of an egg shell/beige than white (make sure you ask before hand so you can avoid the same issue), so I needed to return the item. Michael was really helpful and even covered a portion of the return shipping to help me out. I purchased the same model in a chrome finish and it looks great! I will be ordering from OnlyTowelWarmers.com again, and recommending to friends as well.
Easy to follow website, speedy response to order, and confirmation of all items. Quick communication of processing time and delivery. Michael is clearly on top of all aspects of the order and delivery process giving the customer confidence that this was an organization that cares and gets things done!
We are very pleased with our Amba towel warmer - it does it all well. Likewise, Only Towel Warmers delivered the warmer super fast and at a fair price. Would buy again from them in the future.
and what I wanted was a Runtal: but not the Omnipanel, which will keep a decent sized bathroom toasty but whose style lacks the art deco aesthetics of my current digs. Had to replace a Jeeves because, although attractive, it was a mere towel warmer; my bathroom in this 100+-years-old house holds a chill and so needs something with a little more muscle. Few online sources carry the Runtal brand and this OTW was the only one that had the Solea model and finish that I wanted. Never had heard of these people but they carry a solid line of reputable brands and they were, after all, located in Nashville. Product did not come as quick as in pre-covid times, but OTW was very good about reaching out to let me know I hadn't been forgotten. I was very pleased with them, very pleased with my Solea and its 3 settings. Even on high, you're not going to warm the room in just 4-6 hours, but give it overnight on medium and you'll note the difference the next time you get out of the shower in your birthday suit; you'll also have that toasty towel.
I have installed towel warmers in multiple house renovations over the past couple of years. I'm particular - wanting to match style and finish with specific size and function. Only Towel Warmers is by far the best source and the only place I will order from. Great customer service and selection.
Looks amazing in the space! Customer service was great. Had no issues with ordering or shipping, but received proactive emails letting me know where my order was in the process and when my towel warmer was expected to be in stock/ship. Arrived sooner than expected.
Michael was always prompt in responding to emails. The product was delayed by the manufacturer for 3 months - so no fault of this business. Michael reached out apologized for the delay and asked if he could replace the order with another product. I was ok with the delay so I decided to decline the offer. When the product became available, Michael processed the order and let me know it was on the way.
I will recommend Only Towel Warmers to friends and family.
The customer service here at Only Towel Warmers is fantastic. Thank you!
Service from Only Towel Warmers was excellent. Inquiries were answered quickly and professionally. Shipping was very fast. I would recommend this warmer and Only Towel Warmers to anyone considering a towel warmer.
This towel warmer is amazing! Paired with a timer, it's been a fantastic addition to our remodeled bathroom. The customer service was also top notch! Michael reached out to me to let me know the towel warmer was backordered but offered me the chance to choose another towel warmer that was in stock. When I opted to wait it out, he was great about keeping me updated on it's shipment status. Will certainly return here again when we remodel our other bathroom!
This is my second time to order from them. They are so helpful and ship timely.
These guys shipped quickly, everything got here well and has made my towels so much nicer to use!
Highly recommend and I know that it's sometimes hard to trust random websites, but these guys are the real deal for sure :D
Michael was a great help for a retrofit problem, where I was trying to replace a 25 year old defective DIMPLEX towel warmer that is no longer produced. He was able to suggest a near exact replacement from MYSON that is hardwired into the prior location, a huge improvement over the cord attachment of the former towel warmer. The new MYSON unit performs better and looks better. Am 100% satisfied thanks to the support by Michael.
We purchased the Amba Sirio 2142 Model. We did a lot of research online and decided on Only Towel Warmers because they are a small company here in the USA! The towel warmer is absolutely gorgeous! It is not installed yet, as we are still in the middle of the master bath remodel. We decided we had to have a towel warmer after traveling around Italy and every place we stayed had one. They were pure luxury. We thought we were clever to dry our clothes on them when in fact through our research, we learned that is how the Italian's use them!
Our Jeeves towel warmer is exactly as described in both function and installation. The hole in the double wall plate was too tight and needed a little filing. I’m trying to find a place for a second one
We just installed our Jeeves towel rack. First, it appears very well made. Next when we used our new timer, our Jeeves heated up as promised. We’re just sorry we installed it at the end of winter and not before. Thanks for a great unit at a great price.
Product arrived on time; instructions were a snap. Towels are back to being toasty!
Customer Service was friendly and extremely knowledgeable about the mechanical details of the warmer, and helped to ensure I received the remote components needed. The items arrived in a few days in perfect condition. No hidden fees and great pricing. I highly recommend this vendor.
I purchased the Artos Lioni towel warmer. It is absolutely beautiful and works perfectly. I reached out to onlytowelwarners with multiple questions and always received a fast and helpful reply. I will purchase my future products from them!
I just wanted to write and say we are thrilled with the timer we just
got from you - just what we needed and works perfectly. We also
appreciate your excellent customer service and your generous return policy.