I haven't gotten to try the towel warmer yet because our house is being reconstructed after burning and isn't finished. But I wanted to show my appreciation for the excellent service I got from this company. They pay personal attention to make sure the order is right, and communication is quick and excellent. Our first towel warmer got stolen from the construction site, and this company very kindly gave me a discount on a second towel warmer to replace it. Very happy to support this business and recommend them to friends in the future!
Michael and his team are the definition of great customer service! I started my research last year. I emailed Michael several times and he was always prompt in his replies, sometimes within minutes. My project got delayed so when we restarted I had another round of questions over chats and emails. Again, very prompt, helpful and accommodating. I really appreciate this level of service and highly recommend this shop!
As for my Amba Sirio towel warmer, it is gorgeous! The restart was interrupted yet again, this time due to Covid 19 so hopefully the warmer will get installed soon.
Thank you Michael and Chat Team!
Excellent product, super excellent service. They had my towel warmer in stock and I had it 4 days later. Great dealing with a USA small business company.
Only Towel Warmers delivered our Runtal right on time and was easy to use. Highly recommended.
I was pretty upset when my towel warmer quit working one day, it was 10 years old and I thought I'd need to replace the whole thing, after contacting only towel warmers, they said it was just the heating element. I was able to fix it for only 85 bucks! That made me (and my wife) very happy to have our towel warmer back! Shipping was very fast and best of all FREE! This is a great product and company to deal with.
I purchase two of these to put in our Mountain house. Michael was very helpful in promptly answering questions. After a couple weeks, my wife insisted we put these in our main house as well. I decided at the last minute to surprise her and have them installed when she came home from a business trip. Michael helped again by getting my shipment out quickly. Love, love Love, the towel warmers, and would absolutely order from Only Towel Warmers again!
Warmer was as pictured. Great ordering and delivery service. Would purchase from them again!
I purchased one of these for a bathroom addition, in response to the positive reviews of both product and service on the website. I then decided to purchase a second warmer for an existing bathroom. On both occasions, Michael was very helpful in responding to questions and for the second device , he supplied extr brackets to fit our needs (covering over holes from prior towel bar).
I’m very satisfied with the product and the service provided and would not hesitate to use this firm again.
My wife and I recently moved into the first house we had ever had designed and built. We sourced all of our bath accessories (towel bars, towel warmers, etc.) from Only Towel Warmers, and we have rarely had such a good experience with a web business. The product quality (Volcano and Artos) is top-notch and beautiful, and the help we got from Michael was fast and complete. We are very hap[py customers!
Beautiful and as expected!
I was so happy to find exactly what I wanted with ONLYTOWELWARMERS! I asked a question and received an answer immediately from the owner. How often does that happen? Love the idea of family owned business. So glad to be part of their customer list!
Bought Amba towel warmer. it can be bought in many places, I chose this one as it had best pricing, selection and is a family business. Was initially worried about small dealer and their ability to accommodate for returns or issues, but went ahead anyway. The product was shipped on time and arrived within 3 days. Unfortunately it was damaged during shipping. Exchange proved to be very easy, the company was very responsive and accommodating. Emails answered within hours and replacement shipped right away. Would highly recommend buying from this shop.
Product just as expected. Works great. Our second Kontour, we like it. Big thanks to onlytowelwarmers for getting the delivery address changed at the last minute for us.
I needed to replace an old towel warmer and found the selection of size and color excellent at Only Towel Warmers. On the website it said it had a 6-8 week lead time. I called and the customer service couldn't have been better. They were able to locate one and I had it the next week. Now that is great service. My Myson towel warmer has been installed and works perfectly. Thank you
OnlyTowelWarmers was superb, great customer service and a great price. I highly recommend them.
This is our 2nd Mr Steam towel warmer for our new home. Ordering was very easy and the telephone support for the sale was exceptional. The warmer and the towel hook were both shipped directly from the manufacturer the following business day and they arrived in perfect condition 2 days later. Plus the price was the best I found online and since shipping was included, the price, the service, and the support made this an unbeatable deal.
Bottom line- I looked around before deciding on buying here, but I'm glad I found Onlytowelwarmers.com and give them a A+ recommendation
The Runtal Radia RTREG-2924 Plug In towel warmer was exactly as advertised, sizes were exact on the mounting holes and it shipped more quickly than advertised. I would recommend onlytowelwarmers.com and plan on shopping here again.
We bought an AMBA Jeeves Model D towel warmer from onlytowelwarmers. The towel warmer is beautiful and very functional.
When we purchased the item, we were told that the towel warmer was out of stock and would be available in about a month and half.
the towel warmer was delivered as promised, in addition to the best price out of 3-4 providers we contacted.
We recommend both the specific AMBA towel warmer and onlytowelwarmers.com, a good business to deal with!
When I placed my order, I forgot to fill in the color on one of the towel warmers. When I realized my mistake, and before I could do anything about it, I was contacted by the head of the company to clarify the color on the second unit. I don't expect that kind of personal attention and service from an online company of any size. The units arrived on time and in good condition, and they sent me an email informing me that the units had been delivered. That, too, is helpful, as sometimes I forget that I've ordered something, so I'm not aware that it should have arrived and didn't. Their prices were also the best I could find, so I was very pleased.
Got this for the guest bathroom for Christmas. Only Towel Warmers delivered it punctually even with the chaotic Christmas shipping season. Works just as it is supposed to--warms up towels quickly for an-out-of-the shower luxurious, delightfully warm drying off experience and then dries the towels afterward. I also ordered an Amba Towel Warmers ATW-P24 Plug-in Programmable Timer, allowing for the setting of the exact amount of time desired. It's truly worth the money. Looks great, we love it and so do our guests! BTW, Michael (the owner of Only Towel Warmers) responded very promptly to my emails, answering all my questions and gave excellent advice.
I appreciated the prompt response from OnlyTowel Warmers to help me decide in the best product for my bath, and am very pleased with the Jeeves warmer.
I did not have good luck originally with condition of product as-shipped, the type of timer (in-wall as opposed to the plug-in I ordered) and what seemed to be slow replies.
I gave a 3 star score at the time.
Michael really stepped up to address all issues within the confines of weekends and holidays that were holding up progress. I have no complaints left and highly recommend this company for fastidiousness when things beyond their control go wrong.
Fast, responsive , helpful
A wonderful experience
We haven't finished the house these towel warmers are going into, yet, so I can't report on the towel warmers themselves, but we changed the size of one towel warmer a few months after receiving some I had ordered, and they allowed me to exchange the size!! Very nice! No need to go elsewhere for towel warmers!! Thank you.
ONLYTOWELWARMERS IS VERY KNOWLEDGEABLE AND THE PRICE IS RIGHT.