OTW Store Reviews

Based on 512 reviews
Amazing service, and great product!

I'm not normally one to write reviews, but we purchased a Tuzio towel warmer from OTW a few months back and have been so intensely pleased with the product and its performance. But the real reason I'm writing this is the customer service - Michael was extremely helpful in helping us understand lead time from multiple manufacturers and then helping us to expedite shipping from Tuzio when we needed it. I mean really, second to none. I am so happy that we decided to shop with OTW and I would absolutely do so again!

Andrew, Thank you for taking the time to leave us such a kind review! We are thrilled to hear that you are enjoying your Tuzio towel warmer. We appreciate your support and look forward to serving you again in the future. Enjoy your warm towels!


Friendly & flawless customer service, even when we needed to exchange for a different size.

Thank you for your kind words. We appreciate your business.

Very pleased with the product and customer service. The first unit we received had a small ding. OTW was very quick to arrange for a replacement and a return. Unfortunately UPS blew the delivery and the pickup multiple times. Ultimately Michael from OTW stuck with me until we got it resolved. Suggest using another shipper.

Only Towel Warmers
Jaslyn D.C.
Excellent products & company

I am highly satisfied with my towel warmer and the switch that we purchased. This company was very easy to work with, and the products even arrived earlier than estimated! I will hands down order from them again when I need another.

Jaslyn, Thank you for purchasing from us. Please let us know if we can assist in the future.

Great customer service and pricing

They came up with the best price on what we wanted and communicated directly with us as we made our decision. They made sure we were happy with our purchase.

Looks Great

The towel Warmer looks great, and I can’t wait to have it installed in my new bathroom! I can’t review its performance yet, but the shopping experience went smoothly, and the towel rack arrived in good condition.

Fast delivery

I was replacing this product and my local store told me 12+ weeks before delivery. Only Towel Warmers got me the product delivered in 3 days! And at a BETTER PRICE!

Emily, thank you for allowing us to earn your business.

Towel warmer

Excellent support and service, a true old fashioned approach to business with quick and personal responses. As an example, I needed the towel warmer quickly as the installer was coming soon, I asked about expedited shipping and the owner recommended against it saying it was too expensive and to stick wit normal shipping. 36 hours later my towel warmer arrived in perfect condition and ready for installation.

We appreciate the opportunity that you gave us to earn your business.

Great customer service.

Customer service, they were wonderful when it was necessary to return the towel warmer because their measurements were unfortunately off a bit (defective), but they took it back and we expect a full return amount upon their acceptance of the returned merchandise, plus they sent us a prepaid return label.
Only Tower Warmers is a very great company with great knowledgeable staff, altogether it was great to work with them. Thanks OTW.

Even though the towel warmer did not work out, thank you for taking the time to leave a review.

Excellent support and product!

Your staff gave excellent advice on a Sunday afternoon and early Monday morning you confirmed availability and recommended standard shipping. Delivery was amazingly fast, the towel warmer is perfect and you are to be congratulated on a great company with great products and great service Kudos


The Amba towel warmer was an easy install and looks terrific! Only Towel Warmers is a great company to buy from. Their prices are great, and their delivery was great. Highly recommended!!!!

Great Customer Service!

I was extremely please with the customer service. Quick response by phone and by email. The towel warmer arrived on time and was well packaged. (It is beautiful). However, since we are building a new house, it has not yet been installed. I love dealing with this family owned business and the owner is polite and very helpful. I highly recommend them!

Great quality and price!

Love it! The warmer swivels as advertized and the quality is fantastic. Would buy again!

Amba Towel Warmer

Ordered my towel warmer for a great price and it arrived on time. Called customer service with a question and received a timely, personal and accurate answer. Couldn't be happier with having dealt with Only Towel Warmers for my purchase!

Don't hesitate!

I work with a lot of vendors and know good service when I get it. Thank you Michael for your help in getting me the right model for our needs!
You won't regret buying from Only Towel Warmers!

Excellent Customer Service

The day I placed my order, someone emailed me and said the particular item was on backorder, but he said he could ship a very similar item within a few days, so I went with that one. The customer service is personalized, very responsive and helpful.

Great service, great prices, great company!

I forgot to include my 12% coupon with my purchase, but Michael was quick to re-run my order with the discount. Great customer support!

I needed a 100W element replacement for my discontinued Mr. Steam W500 towel warmer that didn't cost more than the towel warmer did in the first place. An Amba je130 worked since it has the same 1/2" 14-threads-per-inch BSP or NST gasketed male fitting. The towel warmer works better than new with the extra 30W and is now between 130 and 150 degrees.

Only Towel Warmers is legit and I'll be sure to purchase from them again. Thanks!

New Construction

Bought for new construction. Exactly what I wanted and delivery was prompt, received with no damage. Install a couple of months away.

This is our second purchase from Only Towel Warmers

We purchased the oil rubbed bronze Amba Jeeves to match our other fixtures. So far we love it. Only Towel Warmers gives great service, and sells a great product! Highly recommended!

Fantastic Customer Service

Overall the customer service and responsiveness were both excellent. I purchased a single towel warmer in white, which did not match the photos very well. It was more of an egg shell/beige than white (make sure you ask before hand so you can avoid the same issue), so I needed to return the item. Michael was really helpful and even covered a portion of the return shipping to help me out. I purchased the same model in a chrome finish and it looks great! I will be ordering from OnlyTowelWarmers.com again, and recommending to friends as well.

Easy to follow website, speedy response to order, and confirmation of all items. Quick communication of processing time and delivery. Michael is clearly on top of all aspects of the order and delivery process giving the customer confidence that this was an organization that cares and gets things done!

Smart Purchase

We are very pleased with our Amba towel warmer - it does it all well. Likewise, Only Towel Warmers delivered the warmer super fast and at a fair price. Would buy again from them in the future.

OTW had what I wanted

and what I wanted was a Runtal: but not the Omnipanel, which will keep a decent sized bathroom toasty but whose style lacks the art deco aesthetics of my current digs. Had to replace a Jeeves because, although attractive, it was a mere towel warmer; my bathroom in this 100+-years-old house holds a chill and so needs something with a little more muscle. Few online sources carry the Runtal brand and this OTW was the only one that had the Solea model and finish that I wanted. Never had heard of these people but they carry a solid line of reputable brands and they were, after all, located in Nashville. Product did not come as quick as in pre-covid times, but OTW was very good about reaching out to let me know I hadn't been forgotten. I was very pleased with them, very pleased with my Solea and its 3 settings. Even on high, you're not going to warm the room in just 4-6 hours, but give it overnight on medium and you'll note the difference the next time you get out of the shower in your birthday suit; you'll also have that toasty towel.

Just what I wanted!

I have installed towel warmers in multiple house renovations over the past couple of years. I'm particular - wanting to match style and finish with specific size and function. Only Towel Warmers is by far the best source and the only place I will order from. Great customer service and selection.

Amba towel warmer

Looks amazing in the space! Customer service was great. Had no issues with ordering or shipping, but received proactive emails letting me know where my order was in the process and when my towel warmer was expected to be in stock/ship. Arrived sooner than expected.