OnlyTowelWarmers was superb, great customer service and a great price. I highly recommend them.
This is our 2nd Mr Steam towel warmer for our new home. Ordering was very easy and the telephone support for the sale was exceptional. The warmer and the towel hook were both shipped directly from the manufacturer the following business day and they arrived in perfect condition 2 days later. Plus the price was the best I found online and since shipping was included, the price, the service, and the support made this an unbeatable deal.
Bottom line- I looked around before deciding on buying here, but I'm glad I found Onlytowelwarmers.com and give them a A+ recommendation
The Runtal Radia RTREG-2924 Plug In towel warmer was exactly as advertised, sizes were exact on the mounting holes and it shipped more quickly than advertised. I would recommend onlytowelwarmers.com and plan on shopping here again.
We bought an AMBA Jeeves Model D towel warmer from onlytowelwarmers. The towel warmer is beautiful and very functional.
When we purchased the item, we were told that the towel warmer was out of stock and would be available in about a month and half.
the towel warmer was delivered as promised, in addition to the best price out of 3-4 providers we contacted.
We recommend both the specific AMBA towel warmer and onlytowelwarmers.com, a good business to deal with!
When I placed my order, I forgot to fill in the color on one of the towel warmers. When I realized my mistake, and before I could do anything about it, I was contacted by the head of the company to clarify the color on the second unit. I don't expect that kind of personal attention and service from an online company of any size. The units arrived on time and in good condition, and they sent me an email informing me that the units had been delivered. That, too, is helpful, as sometimes I forget that I've ordered something, so I'm not aware that it should have arrived and didn't. Their prices were also the best I could find, so I was very pleased.
Got this for the guest bathroom for Christmas. Only Towel Warmers delivered it punctually even with the chaotic Christmas shipping season. Works just as it is supposed to--warms up towels quickly for an-out-of-the shower luxurious, delightfully warm drying off experience and then dries the towels afterward. I also ordered an Amba Towel Warmers ATW-P24 Plug-in Programmable Timer, allowing for the setting of the exact amount of time desired. It's truly worth the money. Looks great, we love it and so do our guests! BTW, Michael (the owner of Only Towel Warmers) responded very promptly to my emails, answering all my questions and gave excellent advice.
I appreciated the prompt response from OnlyTowel Warmers to help me decide in the best product for my bath, and am very pleased with the Jeeves warmer.
I did not have good luck originally with condition of product as-shipped, the type of timer (in-wall as opposed to the plug-in I ordered) and what seemed to be slow replies.
I gave a 3 star score at the time.
Michael really stepped up to address all issues within the confines of weekends and holidays that were holding up progress. I have no complaints left and highly recommend this company for fastidiousness when things beyond their control go wrong.
Fast, responsive , helpful
A wonderful experience
We haven't finished the house these towel warmers are going into, yet, so I can't report on the towel warmers themselves, but we changed the size of one towel warmer a few months after receiving some I had ordered, and they allowed me to exchange the size!! Very nice! No need to go elsewhere for towel warmers!! Thank you.
ONLYTOWELWARMERS IS VERY KNOWLEDGEABLE AND THE PRICE IS RIGHT.
Had to replace our Amba Towel warmer after one move and 5+ years. Called OnlyTowelWarmers to ask about the differences between brands/products. Mike called right back, answered specific questions, gave me the information I needed to make a decision, gave him the order. They shipped same day, arrived 2 days later and we are happy with our warm towels! Love shopping with small family owned businesses where service is everything!!!! And it's a good product.
I needed a specialty towel warmer (power on the left side) and onlytowelwarmers.com was able to provide it. Recommended!
This is a company that cares about its customers! Thank you for your wonderful service.
The customer service from onlytowelwarmers was excellent. The product I ordered was backordered. Whenever I made an inquiry, they responded the same day. Very polite and informative.
I couldn‰Ûªt be more pleased with the service and guidance that I received after I ordered four Myson towel warmers from Michael at Onlytowelwarmerrs. As a general contractor I sincerely appreciated Michael‰Ûªs knowledge of the product and his help fulfilling the order. And when I had a technical question Paul as the representative of Myson got back to be quickly and was able to answer my questions. The Myson towel warmers are a great product! Great service!
Only towel wamers answered all my questions VERY quickly, even during the holidays. They matched the price of a competitor with no problem.
Thanks to Michael's magic, our Runtal Towel Warmer arrived much before I expected so everything is on-site and ready for my contractor. From the start, I received exceptional service and the price could not beat. Thank you Michael for looking after me so well - now I'm looking forward to towel warmer installation!
We have not installed our towel warmer yet so i can't comment on how it works(am really looking forward to trying it out !). However, I can comment on the service I received. I had many questions as I never had any experience with towel warmers before. The staff answered all my questions quickly and if they didn't know the answer they found it out for me. The owner of the company actually called me with some answers to my questions. I appreciate the good service--it is apparent this is a family-owned business with the customer's best interest in mind. Keep up the good work ! Dr. J Kolp
I had questions about the items I was purchasing. I was very happy to have the customer service rep check before answering when she did not definitively know the answers to my questions. The company owner e-mailed me with the information I needed promptly and purchasing was a subsequent breeze. Recommend.
Unbelievable customer service
I can not recommend OnlyTowelWarmers.com highly enough. The customer service is the most attentive available. Every question (and I had quite a few) was answered within moments. Truly exceptional. Thank you!
We have not yet installed the towel warmers, but I can attest that the customer service has been excellent. I neglected to select a finish and Michael wrote to inquire what finish I would like, then followed up. We are looking forward to warm and toasty towels this winter.
Not only is the product of the highest quality but Only Towel Warmers is also of the highest quality. The customer service was exceptional. I would do business with them again in a heartbeat
This company is remarkable in its service and responses to customers. I needed to place an order in time for our renovators to have the towel warmer installed but also wanted some accessories. I was worried as I knew some of the accessories were not currently in stock, but the people at the company ACTUALLY READ my request to split the shipment and got what I needed here on time. When the second shipment was sent, one of my accessories was missing a bracket. Michael (I assume the owner) was careful to define exactly which piece I needed, sent the right one and it arrived in just two days. I only wish all companies would offer the kind of customer service this company has given me - it's old school, customer service. Bravo!
P.S. I do love the Amba Jeeves towel warmer and can hardly wait until cooler temps so I can get the most use out of it.
Buying the warmer was a great experience. The available choices exceeded any other site, and were well described.
We are still in a "framing" stage, but have been able to hang the unit in the proposed location and see what that does for the
bathroom flow. Everything is working out as planned. This is our second purchase from OnlyTowelWarmers. Wish we had more bathrooms!