Michael was always prompt in responding to emails. The product was delayed by the manufacturer for 3 months - so no fault of this business. Michael reached out apologized for the delay and asked if he could replace the order with another product. I was ok with the delay so I decided to decline the offer. When the product became available, Michael processed the order and let me know it was on the way.
I will recommend Only Towel Warmers to friends and family.
The customer service here at Only Towel Warmers is fantastic. Thank you!
Service from Only Towel Warmers was excellent. Inquiries were answered quickly and professionally. Shipping was very fast. I would recommend this warmer and Only Towel Warmers to anyone considering a towel warmer.
This towel warmer is amazing! Paired with a timer, it's been a fantastic addition to our remodeled bathroom. The customer service was also top notch! Michael reached out to me to let me know the towel warmer was backordered but offered me the chance to choose another towel warmer that was in stock. When I opted to wait it out, he was great about keeping me updated on it's shipment status. Will certainly return here again when we remodel our other bathroom!
This is my second time to order from them. They are so helpful and ship timely.
These guys shipped quickly, everything got here well and has made my towels so much nicer to use!
Highly recommend and I know that it's sometimes hard to trust random websites, but these guys are the real deal for sure :D
Michael was a great help for a retrofit problem, where I was trying to replace a 25 year old defective DIMPLEX towel warmer that is no longer produced. He was able to suggest a near exact replacement from MYSON that is hardwired into the prior location, a huge improvement over the cord attachment of the former towel warmer. The new MYSON unit performs better and looks better. Am 100% satisfied thanks to the support by Michael.
We purchased the Amba Sirio 2142 Model. We did a lot of research online and decided on Only Towel Warmers because they are a small company here in the USA! The towel warmer is absolutely gorgeous! It is not installed yet, as we are still in the middle of the master bath remodel. We decided we had to have a towel warmer after traveling around Italy and every place we stayed had one. They were pure luxury. We thought we were clever to dry our clothes on them when in fact through our research, we learned that is how the Italian's use them!
Our Jeeves towel warmer is exactly as described in both function and installation. The hole in the double wall plate was too tight and needed a little filing. I’m trying to find a place for a second one
We just installed our Jeeves towel rack. First, it appears very well made. Next when we used our new timer, our Jeeves heated up as promised. We’re just sorry we installed it at the end of winter and not before. Thanks for a great unit at a great price.
Product arrived on time; instructions were a snap. Towels are back to being toasty!
Customer Service was friendly and extremely knowledgeable about the mechanical details of the warmer, and helped to ensure I received the remote components needed. The items arrived in a few days in perfect condition. No hidden fees and great pricing. I highly recommend this vendor.
I purchased the Artos Lioni towel warmer. It is absolutely beautiful and works perfectly. I reached out to onlytowelwarners with multiple questions and always received a fast and helpful reply. I will purchase my future products from them!
I just wanted to write and say we are thrilled with the timer we just
got from you - just what we needed and works perfectly. We also
appreciate your excellent customer service and your generous return policy.
This is the third time that I have purchased towel warmers from OnlyTowelWarmers.com. The first two were for a previous residence.
The selection of products is superior. They are available to answer questions, and do so promptly. If everything goes smoothly with a selection and purchase, then all vendors seem alike. However, in the rare event when something goes wrong, an excellent vendor stands behind his products and fixes the problem. That has been my experience with OnlyTowelWarmers.com.
I highly recommend Only Towel Warmers if you are on the market for a towel warmer. Not only do they have great stock and competitive prices but also outstanding customer service! I ran into an issue where I thought I would have to go with a different color, but an email to the owner, Michael, and he put it on hold for me until I was able to verify the color I needed. Every email was answered promptly & he went out of his way to accommodate me during my bathroom renovation.
This product looks great and exact for the space we had, fast service, easy to deal with.
We had a towel warmer installed about 15 years ago which just quit working last month. After looking online, we thought we would have to replace the entire warmer at over $800. Then, we found this website and realized we just needed to replace the heating element. What a huge cost savings. Now our towel warmer works just like new.
We did a lot of research on the internet for heated towel warmers, and reviewed a lot of different websites but kept coming back to Only Towel Warmers! Huge selection, best prices--and we had several questions in which we emailed them on, and received prompt responses. Very pleased with our heated towel rack, we ordered the Amba Quadro 2054 w/ timer. We love it!!
They were helpful on the phone
The towel warmer was packaged securely and arrived intact! Will be installed for new construction !
I haven't gotten to try the towel warmer yet because our house is being reconstructed after burning and isn't finished. But I wanted to show my appreciation for the excellent service I got from this company. They pay personal attention to make sure the order is right, and communication is quick and excellent. Our first towel warmer got stolen from the construction site, and this company very kindly gave me a discount on a second towel warmer to replace it. Very happy to support this business and recommend them to friends in the future!
Michael and his team are the definition of great customer service! I started my research last year. I emailed Michael several times and he was always prompt in his replies, sometimes within minutes. My project got delayed so when we restarted I had another round of questions over chats and emails. Again, very prompt, helpful and accommodating. I really appreciate this level of service and highly recommend this shop!
As for my Amba Sirio towel warmer, it is gorgeous! The restart was interrupted yet again, this time due to Covid 19 so hopefully the warmer will get installed soon.
Thank you Michael and Chat Team!
Excellent product, super excellent service. They had my towel warmer in stock and I had it 4 days later. Great dealing with a USA small business company.
Only Towel Warmers delivered our Runtal right on time and was easy to use. Highly recommended.