Don’t love it? 60 Day Hassle Free Returns
Our return policy is clear and concise.
- Good News! We now waive the restocking fee on all towel warmers and Led Mirrors with the exception of custom towel warmers (see below)
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As long as the towel warmer or led mirror is in new condition (never been used or installed) with original product tags, sanitary protection, and packaging that has not been installed, used or modified, you may return the product at your expense within 60 days of receipt.
Custom towel warmers are non-returnable (unless defective).
- Runtal towel warmers are custom-made and non-returnable, except for the White finish and the Fain collection in stainless, and the Omnipanel and Neptune in chrome.
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Myson, if the Myson towel warmer has an 8 or longer week lead time, it is considered custom and is non-returnable except for being defective.
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Sterlingham towel warmers are considered custom and are nonreturnable unless defective. Once an order is placed for a Sterlingham towel warmer we have three days to modify or cancel it.
Please email us at customerservice@onlytowelwarmers.com and we will issue a RMA number along with instructions. Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, modification, the refund credit process will begin.
We certainly appreciate you allowing us to earn your business.
Important Shipping Information
ANY DAMAGE FROM SHIPPING MUST BE REPORTED IMMEDIATELY AND NO LATER THAN 7 BUSINESS DAYS FROM THE SIGNED DATE OF DELIVERY.
FREE SHIPPING
WE ARE AWARE THAT BUYING A TOWEL WARMER ONLINE CAN BE DAUNTING. WE OFFER ONE OF THE BEST RETURN POLICIES.
DAMAGE FREE ARRIVAL OR REPLACEMENT SENT
SECURE PAYMENTS
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