WE ARE AWARE THAT BUYING A TOWEL WARMER ONLINE CAN BE DAUNTING. WE OFFER ONE OF THE BEST RETURN POLICIES.
DAMAGE FREE ARRIVAL OR REPLACEMENT SENT
SECURE PAYMENTS
If your Amba Jeeves or Amba Traditional towel warmer has quit working, most likely the heating element that has went out. It is an easy fix that you can do yourself.
Click on the video below for the Amba Jeeves heating element installation instructions.
135 Watt Heating Element - Jeeves F,M 200 Watt Heating Element - Jeeves L 175 Watt Heating Element - Jeeves K,E,C (Finishes: Matte Black, ORB & White) 80 Watt Heating Element - Jeeves H,I,J (Finishes: Matte Black, ORB & White) 150 Watt Heating Element - Jeeves K,E,C (Finishes: Polished & Brushed) 240 Watt Heating Element - Jeeves D 60 Watt Heating Element - Jeeves H,I,J (Finishes: Polished & Brushed)
Don’t love it? 60 Day Hassle Free Returns Our return policy is clear and concise.
Good News! We now waive the restocking fee on all towel warmers and Led Mirrors with the exception of custom towel warmers (see below)
As long as the towel warmer or led mirror is in new condition (never been used or installed) with original product tags, sanitary protection, and packaging that has not been installed, used or modified, you may return the product at your expense within 60 days of receipt.
Custom towel warmers are nonreturnable (unless defective).
Runtal towel warmers are custom made and are nonreturnable with the exception of White finish and the Fain collection in stainless and the Omnipanel and Neptune in chrome.
Myson if the towel warmer has a 8 week lead time, it is considered custom and is nonreturnable with the exception of being defective.
Sterlinghamis considered custom and are nonreturnable unless defective. Once an order is placed for a Sterlingham towel warmer we have three days to modify or cancel it.
Please email us at customerservice@onlytowelwarmers.com and we will issue a RMA number along with instructions. Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, modification, the refund credit process will begin.
We certainly appreciate you giving us the opportunity to earn your business.
Important Shipping Information
ANY DAMAGE FROM SHIPPING MUST BE REPORTED IMMEDIATELY AND NO LATER THAN 7 BUSINESS DAYS FROM THE SIGNED DATE OF DELIVERY.
Our detailed FAQ page provides comprehensive answers to frequently asked questions regarding towel warmers, bidets, LED Mirrors. It will open in a seperate page. If you need additional help, please do not hesitate to contact us.
I thought I’d have to replace the whole unit until I found this part. Awesome that I could get it back up and running for 1/10th of what I thought it would cost. The warmer works as good as it did when it was brand new….maybe even better!
T
T.G.
Replacement parts
Just the part I needed. Sent with instructions.. shipped quickly.
Thank you for your review! We're glad to hear that the Amba Jeeves Heating Element Replacement was what you needed to fix your Amba Jeeves towel warmer.
G
G.E.
Heating Element Replacement
Well designed and manufactured - and easy to replace. Lasts for years. Fast delivery and best price from OTW.
k
ken g.
Jeeves towel warmer
Product worked
Fast delivery
My wife is happy again
G
Gretchen S.
Affordable Luxury
The Amba Jeeves towel warmer is amazing and a beautiful piece of hardware. The new heating element fixed it right up. Thanks!
Thank you so much, Michael! Your excellent customer service and product knowledge is why we have come to y’all for years and will continue to do so for years to come. I’ll be ordering a replacement momentarily.
I'm not normally one to write reviews, but we purchased a Tuzio towel warmer from OTW a few months back and have been so intensely pleased with the product and its performance. But the real reason I'm writing this is the customer service - Michael was extremely helpful in helping us understand lead time from multiple manufacturers and then helping us to expedite shipping from Tuzio when we needed it. I mean really, second to none. I am so happy that we decided to shop with OTW and I would absolutely do so again!
Andrew, Thank you for taking the time to leave us such a kind review! We are thrilled to hear that you are enjoying your Tuzio towel warmer. We appreciate your support and look forward to serving you again in the future. Enjoy your warm towels!
Very pleased with the product and customer service. The first unit we received had a small ding. OTW was very quick to arrange for a replacement and a return. Unfortunately UPS blew the delivery and the pickup multiple times. Ultimately Michael from OTW stuck with me until we got it resolved. Suggest using another shipper.
I am highly satisfied with my towel warmer and the switch that we purchased. This company was very easy to work with, and the products even arrived earlier than estimated! I will hands down order from them again when I need another.
Jaslyn, Thank you for purchasing from us. Please let us know if we can assist in the future.