Mr. Steam Broadway W236 Hardwired Mounted Towel Warmer - 36"h x 20"w
I ordered a Mr. Steam W236-ORB and received it promptly. The unit arrived in perfect condition, however after opening the box my wife and I decided I should have ordered the taller model. I contacted customer service on a Saturday morning via the web chat to inquire about exchanging the unit for the larger model. Being a weekend, I fully anticipated receiving an automated reply stating my question would be reviewed and answered the next business day. To my surprise, my question was received and answered immediately. After exchanging a couple of emails with Michael (the owner), I was sent an RMA number and location to return the unit. The entire process took about a week, with every single one of my emails answered the same day. By far the best customer service I have ever received by any internet company - bar none. I have not yet installed the replacement unit, but given the professionalism and competence exhibited by the entire Onlytowelwarmers staff I am confident there will be no issue that won't be resolved efficiently and effectively. This is truly an excellent company from top to bottom, and one that should serve as a model for all.