Don’t love it? 60 Day Hassle Free Returns Our return policy is clear and concise.
Good News! We now waive the restocking fee on all towel warmers and bidets with the exception of custom towel warmers (see below)
As long as the towel warmer or bidet is in lnew condition (never been used or installed) with original product tags, sanitary protection, and packaging that has not been installed, used or modified, you may return the product at your expense within 60 days of receipt.
Custom towel warmers are nonreturnable (unless defective).
Wesanuard towel warmers are nonreturnable and in most cases the order cannot be cancelled after it has been placed.
Runtal towel warmers are custom made and are nonreturnable with the exception of White finish and the Fain collection in stainless and the Omnipanel and Neptune in chrome.
Myson if the towel warmer has a 8 week lead time, it is considered custom and is nonreturnable with the exception of being defective.
Sterlinghamcustom sizes are custom and custom towel warmers are nonreturnable unless defective.
Vogue towel warmers are not returnable unless defective.
Please email us at firstname.lastname@example.org and we will issue a RMA number along with instructions. Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, modification, the refund credit process will begin.
We certainly appreciate you giving us the opportunity to earn your business.
Important Shipping Information
ANY DAMAGE FROM SHIPPING MUST BE REPORTED IMMEDIATELY AND NO LATER THAN 7 BUSINESS DAYS FROM THE SIGNED DATE OF DELIVERY.
Excellent support and service, a true old fashioned approach to business with quick and personal responses. As an example, I needed the towel warmer quickly as the installer was coming soon, I asked about expedited shipping and the owner recommended against it saying it was too expensive and to stick wit normal shipping. 36 hours later my towel warmer arrived in perfect condition and ready for installation.
We appreciate the opportunity that you gave us to earn your business.
Customer service, they were wonderful when it was necessary to return the towel warmer because their measurements were unfortunately off a bit (defective), but they took it back and we expect a full return amount upon their acceptance of the returned merchandise, plus they sent us a prepaid return label.
Only Tower Warmers is a very great company with great knowledgeable staff, altogether it was great to work with them. Thanks OTW.
Even though the towel warmer did not work out, thank you for taking the time to leave a review.
Your staff gave excellent advice on a Sunday afternoon and early Monday morning you confirmed availability and recommended standard shipping. Delivery was amazingly fast, the towel warmer is perfect and you are to be congratulated on a great company with great products and great service Kudos
I was extremely please with the customer service. Quick response by phone and by email. The towel warmer arrived on time and was well packaged. (It is beautiful). However, since we are building a new house, it has not yet been installed. I love dealing with this family owned business and the owner is polite and very helpful. I highly recommend them!