Don’t love it? 60 Day Hassle-Free Returns
Our return policy is clear and concise.
The Only Towel Warmers Peace-of-Mind Guarantee
Luxurious comfort, backed by unmatched protection.
At Only Towel Warmers, we believe purchasing a luxury bath fixture should be as seamless and comforting as stepping into a warm towel. We stand behind our curated collection of premium towel warmers and LED mirrors with industry-leading policies designed around your complete satisfaction.
🌟 What Sets Us Apart: The Zero-Cost Warranty Promise
When you buy from big-box retailers or general marketplace sites, a warranty issue often means hidden costs—most competitors require you to pay out-of-pocket return shipping just to replace a defective unit under warranty.
We do things differently. If your towel warmer or LED Mirror experiences any manufacturer defects within the warranty period, Only Towel Warmers covers 100% of the return shipping costs. We coordinate the return process directly so you can get a replacement unit without spending a dime on shipping fees. That’s our family-owned commitment to quality.
🛡️ 60-Day Hassle-Free Return Policy
Don't love it? We give you 60 full days to ensure your unit fits your space and design vision perfectly—double the industry standard.
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Zero Restocking Fees ($0 Cost to You): While most online retailers and big-box stores charge hidden restocking fees of 15% to 25% on returned bath fixtures, Only Towel Warmers waives all restocking fees on standard towel warmers and LED mirrors. We absorb those costs entirely so you can shop for your home with total peace of mind.
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Return Conditions: Items must be in brand-new, uninstalled condition with original packaging, hardware, and tags included. Return shipping for non-defective preference returns is paid by the customer.
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How to Initiate: Simply email customerservice@onlytowelwarmers.com or call/text us at 615-924-8697. We will issue a return merchandise authorization (RMA) and clear step-by-step instructions.
📌 Custom & Made-to-Order Exceptions
Because custom and bespoke fixtures are built specifically to your tailored dimensions and finishes, the following items are non-returnable once produced (unless defective):
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Custom-ordered units and custom color/finish selections.
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Runtal: Custom-made units (White finish, Fain stainless, Omnipanel chrome, and Neptune chrome remain returnable).
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Sterlingham: Bespoke units (orders can be modified or canceled within 3 days of placement).
🚚 Shipping & Freight Inspection Protocol
To guarantee your investment arrives in flawless condition:
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Immediate Inspection: Please inspect your delivery immediately upon arrival.
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7-Day Damage Window: Shipping damage must be reported to our team within 7 business days of delivery so we can file a carrier claim and dispatch your replacement immediately.
