Michael was always prompt in responding to emails. The product was delayed by the manufacturer for 3 months - so no fault of this business. Michael reached out apologized for the delay and asked if he could replace the order with another product. I was ok with the delay so I decided to decline the offer. When the product became available, Michael processed the order and let me know it was on the way.
True professional!!
I will recommend Only Towel Warmers to friends and family.
