FAQ - Sterlingham towel warmers

On controlling it: the warmer itself has no built-in switch — it's controlled from the wall, which gives you a couple of good options:

For heat control: a dimmer switch lets you dial the temperature up or down. The one Sterlingham's US rep recommends is the Lutron Diva.

Or you can install a programmable timer or a regular on/off switch.

There is not much difference. Same heat either way. Wattage is identical on the 120V and 240V versions, so the warmer gets just as hot and heats just as fast. Voltage doesn't change performance. Rarely do we sell a 240V in the US.

Yes. On the product page, choose the cable exit — Bottom left or Bottom right — before adding the warmer to your cart. If you're not sure, choose "Not Sure" and we'll email you after your order is placed to confirm before your warmer is made.

Yes. Sterlingham's Brushed Brass is unlacquered, so it naturally develops a patina over time and can show marks from handling — that's the character of a living finish, and Sterlingham confirms it's expected. Care specifics are in the Sterlingham Care & Cleaning Guide.

Sterlingham warmers are made to order in England, so they are non-returnable once produced, unless defective. You can modify or cancel your order within 3 days of placing it.