FAQ - Artos Towel Warmers

The Artos Denby comes with the ability to be a plug in or hardwire. If you install it as a plug in, there will be extra parts that are used with the hardwired version.

Yes, the legs of the Artos Denby (like many towel warmers) can be installed on different surfaces. The legs are adjustable.

All Artos hardwired towel warmers come with the plug on the end of them. The instructions state to remove (cut off the plug) when you are installing them as a hardwired unit.

Absolutely, they are designed to work this way. There is an internal thermostat so that it is not using electricity all the time.

An ideal temperature for a warmed towel is around 110F to 120F. This is slightly warmer than your skin temperature when you emerge from a shower. This ensures a comfortable transition from 100F (the water temperature which your skin equalizes with) to a 70F room whilst you are drying.

Please note, by design the towel will not feel hot to the touch (like it would directly from a dryer) especially when you are dressed and dry. The aim is to remain comfortable and relaxed. Whilst a hot towel is pleasant, it increases thermal shock when removed. A warm towel maintains your comfort.

After allowing the unit to heat for ½ hour or so you shouldn't be able to grasp the upper bars for more than 2 or 3 seconds before having to let go.

All fluid filled towel warmers operate on a convection current. The heating element causes the fluid inside the towel warmer to circulate, which means the top rails will be the hottest, and each rail below will be slightly cooler. The very bottom rail will not heat.

Yes, the vertical bars do heat up.

The cord is white.

You can return it as long as it's still new and in its original package.

You're still covered at OnlyTowelWarmers. If the element fails after the manufacturer's warranty ends, any time within 5 years of your purchase date, we ship one replacement heating element free — no registration needed. Just contact us with your order number.