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I'm not normally one to write reviews, but we purchased a Tuzio towel warmer from OTW a few months back and have been so intensely pleased with the product and its performance. But the real reason I'm writing this is the customer service - Michael was extremely helpful in helping us understand lead time from multiple manufacturers and then helping us to expedite shipping from Tuzio when we needed it. I mean really, second to none. I am so happy that we decided to shop with OTW and I would absolutely do so again!
Andrew, Thank you for taking the time to leave us such a kind review! We are thrilled to hear that you are enjoying your Tuzio towel warmer. We appreciate your support and look forward to serving you again in the future. Enjoy your warm towels!
Friendly & flawless customer service, even when we needed to exchange for a different size.
Thank you for your kind words. We appreciate your business.
Very pleased with the product and customer service. The first unit we received had a small ding. OTW was very quick to arrange for a replacement and a return. Unfortunately UPS blew the delivery and the pickup multiple times. Ultimately Michael from OTW stuck with me until we got it resolved. Suggest using another shipper.
I am highly satisfied with my towel warmer and the switch that we purchased. This company was very easy to work with, and the products even arrived earlier than estimated! I will hands down order from them again when I need another.
Jaslyn, Thank you for purchasing from us. Please let us know if we can assist in the future.
They came up with the best price on what we wanted and communicated directly with us as we made our decision. They made sure we were happy with our purchase.