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They came up with the best price on what we wanted and communicated directly with us as we made our decision. They made sure we were happy with our purchase.
The towel Warmer looks great, and I can’t wait to have it installed in my new bathroom! I can’t review its performance yet, but the shopping experience went smoothly, and the towel rack arrived in good condition.
I was replacing this product and my local store told me 12+ weeks before delivery. Only Towel Warmers got me the product delivered in 3 days! And at a BETTER PRICE!
Emily, thank you for allowing us to earn your business.
Excellent support and service, a true old fashioned approach to business with quick and personal responses. As an example, I needed the towel warmer quickly as the installer was coming soon, I asked about expedited shipping and the owner recommended against it saying it was too expensive and to stick wit normal shipping. 36 hours later my towel warmer arrived in perfect condition and ready for installation.
We appreciate the opportunity that you gave us to earn your business.
Customer service, they were wonderful when it was necessary to return the towel warmer because their measurements were unfortunately off a bit (defective), but they took it back and we expect a full return amount upon their acceptance of the returned merchandise, plus they sent us a prepaid return label.
Only Tower Warmers is a very great company with great knowledgeable staff, altogether it was great to work with them. Thanks OTW.
Even though the towel warmer did not work out, thank you for taking the time to leave a review.