When it comes to adding a bit of extravagance to your life, you can hardly do better than purchasing a towel warmer. There are three primary qualities you examine in any towel warmer you consider—surface space, the ability to customize the settings, and the overall design. When looking at these qualities in the Runtal Neptune towel warmer, you will find that it truly is a standout model.
Due to the close spacing of the bars and the overall amount of them, the surface space of this model is maximized. What this means is that your towels and robes will be evenly heated, which in turn means that you won’t have any chilly spots pressed against your skin after your warm shower ends. The Neptune offers multiple different settings for you to choose from each time you use the product, allowing you to perfectly customize your experience. Finally, its design blends well into a variety of décor and the model is available in eleven different finishes. You would be hard pressed to find another towel warmer that gets such high marks. Stay warm and cozy with our collection of wall-mounted towel warmers.
SPECIFICATIONS:
- Width : 19.5"
- Height: 33.1"
- Depth : 4.2"
- Watts/Amps: 450W / 4.1 amps
- Voltage: 120 v
- BTUH Heat Output: 1024 (Chrome & Stainless) 2228 (Painted)
OVERVIEW
- Type available Hardwired
- Available in Polished Chrome, Runtal White, Wine Red, Grey White, Runtal Steel, Cream White, Grey Blue, Glacier Grey, Grey Brown, Almond & Moss Green.
- Soft touch five setting (off/lo/med/hi/timer on hi for 3 hours) digital control..
- Runtal towel warmers are custom made and are nonreturnable with the exception of White finish and the Fain collection in stainless and the Omnipanel and Neptune in chrome.
- Warranty: 5 years
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New Runtal Controller (see last picture): The Thermostat is capable of reading room temperature and adjusting as a thermostat would. You can manually change the temperature setting on the towel warmer or from your phone. Programming from 1 to 8 hours in 1-hour increments will be possible(This was not a possibility with the older version).
DOCUMENTS
Manual & Installation Instructions of Runtal Neptune NTR-3320
Return Policy
About Runtal:
Comfort, style, versatility, durability and energy efficiency are all engineered into every radiator that runtal builds. Headquartered in Switzerland with licensees worldwide, Runtal is considered the world leader in radiator technology. This is no surprise, since Runtal invented panel radiators back in the 1950's and has hundreds of thousands of installations throughout the world. Over 20 years ago, a major commitment was made to the American and Canadian markets by the opening of a state-of-the-art factory in Ward Hill, Massachusetts. All products are designed to meet American building requirements and carry a five year warranty.
Complete Runtal Towel Warmer Collection.
Our detailed FAQ page provides comprehensive answers to frequently asked questions regarding Towel Warmers and LED Mirrors. It will open in a separate page. If you need additional help, please do not hesitate to contact us.
HELP CENTER
Don’t love it? 60 Day Hassle-Free Returns
Our return policy is clear and concise.
The Only Towel Warmers Peace-of-Mind Guarantee
Luxurious comfort, backed by unmatched protection.
At Only Towel Warmers, we believe purchasing a luxury bath fixture should be as seamless and comforting as stepping into a warm towel. We stand behind our curated collection of premium towel warmers and LED mirrors with industry-leading policies designed around your complete satisfaction.
🌟 What Sets Us Apart: The Zero-Cost Warranty Promise
When you buy from big-box retailers or general marketplace sites, a warranty issue often means hidden costs—most competitors require you to pay out-of-pocket return shipping just to replace a defective unit under warranty.
We do things differently. If your towel warmer or LED Mirror experiences any manufacturer defects within the warranty period, Only Towel Warmers covers 100% of the return shipping costs. We coordinate the return process directly so you can get a replacement unit without spending a dime on shipping fees. That’s our family-owned commitment to quality.
🛡️ 60-Day Hassle-Free Return Policy
Don't love it? We give you 60 full days to ensure your unit fits your space and design vision perfectly—double the industry standard.
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Zero Restocking Fees ($0 Cost to You): While most online retailers and big-box stores charge hidden restocking fees of 15% to 25% on returned bath fixtures, Only Towel Warmers waives all restocking fees on standard towel warmers and LED mirrors. We absorb those costs entirely so you can shop for your home with total peace of mind.
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Return Conditions: Items must be in brand-new, uninstalled condition with original packaging, hardware, and tags included. Return shipping for non-defective preference returns is paid by the customer.
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How to Initiate: Simply email
customerservice@onlytowelwarmers.comor call/text us at 615-924-8697. We will issue a return merchandise authorization (RMA) and clear step-by-step instructions.
📌 Custom & Made-to-Order Exceptions
Because custom and bespoke fixtures are built specifically to your tailored dimensions and finishes, the following items are non-returnable once produced (unless defective):
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Custom-ordered units and custom color/finish selections.
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Runtal: Custom-made units (White finish, Fain stainless, Omnipanel chrome, and Neptune chrome remain returnable).
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Sterlingham: Bespoke units (orders can be modified or canceled within 3 days of placement).
🚚 Shipping & Freight Inspection Protocol
To guarantee your investment arrives in flawless condition:
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Immediate Inspection: Please inspect your delivery immediately upon arrival.
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7-Day Damage Window: Shipping damage must be reported to our team within 7 business days of delivery so we can file a carrier claim and dispatch your replacement immediately.
C
The Runtal Neptune is the perfect size for our small bathrooms. I chose Runtal for its great reputation and because their towel warmers can warm up a chilly mountain cabin bathroom! The units are quiet and radiate a gentle warmth. The design is simple and as described. We really like the “Runtal White” color against the wood. Last night, using the towel warmers for the first time, we found they dried the towels effectively and efficiently. This feature will especially come in handy during the damp summers here in the NC Appalachian mountains. Thanks for the guidance in helping make our selection, Rick. And thanks to Michael at “Only Towel Warmers” for his patience!
Below are some pictures from one of the bathrooms. The other bathroom looks the same, with knotty pine walls.
C
Just wanted to write a follow up to my first review. Could not be happier with our Runtal Neptune towel warmers we purchased through Only Towel Warmers. Runtal White because this was cost effective, attractive on our cabin walls, and conducts more heat than the metal colored ones. At first I would set the towel warmers each time I used one for 3 hrs on high setting but for our climate in the NC mountains I have found that that that continuation running “low” setting works best. Definitely drys out the towels and Lee them smelling fresh and gently heats the room, especially needed in our smaller bathroom that has no central heat like the rest of the house. I have not noticed any noticeable uptick in our electric bill. Maybe because I’m not having to use our dryer as frequently. The Runtal Towel warmer solves the space problem of where to hang damp towels. If you are hesitant to buy them, don’t! Best investment in our house we ever made. Suggestion…always use a professional licensed electrician to install. Our towel warmers are hardwired and the clean look is great, no dandling wires. Also, buy the taller Runtal Neptune if you have a high ceiling or, especially, if you will be hanging more that 3 towels on them. The size chart is correct that this model handles 2-3 towels. Thank you Only Towel Warmers. And Runtal. Fantastic service!
Thank you for taking the time to leave a detailed review for future customers.
C
Tired of damp towels and the endless washing of towels that come with a humid climate, my husband and I did extensive research on towel warmers and are extremely pleased with our choice. We really liked the multiple heating settings (high, medium and low plus 3 hours at high heat). It looks great in our bathroom and works extremely well.
I am glad to hear that the Runtal Neptune towel warmer is working out for your situation. We certainly appreciate your business. Michael
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