Interview with Lee Cockburn with Tuzio/Kontour towel warmers.

Interview with Lee Cockburn with Tuzio/Kontour towel warmers.

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Recently, we spoke with Lee Cockburn, who is the Operations consultant at ICO ICO offers the Tuzio and Kontour towel warmers.  He was kind enough to answer a few questions for onlytowelwarmers.com

OTW: Share with us the history of ICO (Tuzio / Kontour).

Our family moved from Liverpool, United Kingdom in 2004 to Regina, Canada. One of the first things we noticed was the lack of towel warmers in the continent! Coming from Europe, where almost every bathroom has a towel warmer, this triggered us to start ICO. ICO (Tuzio / Kontour) sells luxury towel warmers at affordable prices. After 15 years, our range had expanded to the largest in North America, with a huge span of styles, finishes, and functions all with amazing quality.

OTW: What is your role with ICO?

I am a Sales/Operations consultant here at ICO. My daily role includes providing information and imagery to clients in order to assist with their purchase, and also ensuring the process from when we receive an order to when the product is installed on your wall is as smooth as possible. Happy clients are ICO’s favorite thing!

OTW: What should a customer consider when purchasing a towel warmer?

 I think the main thing to consider is the style and finish of the towel warmer. A towel warmer must fit into the rest of the bathroom, for example, if your faucet is round and black, your towel warmer should also be round and black. Towel warmers can often be the highlight of the bathroom, but you must picture them on the wall and choose exactly which one fits the best. Another thing to consider would be the quality of the product. Purchasing an item that is going to rust or stop working in a few years is a lot of hassle and a huge waste of money. Our products come with extended warranties, an incredible customer service team to back them, and are constructed out of the highest quality materials possible.

OTW: What is Tuzio / Kontour most popular towel warmer?

The most popular towel warmer in the Tuzio series is the Sorano. This towel warmer is a beautiful addition to any bathroom, and has just the right style that can be matched with almost any faucet/accessory. With smooth, rounded lines, and available in four finishes, the Sorano can meet almost any need.

OTW: If you were giving a towel warmer as a gift, which model would you give and why?



If I were to buy somebody a towel warmer for a gift I would get them the Avento in matte black. I think that the Avento series is absolutely beautiful whatever finish it comes in, but the matte black just looks so clean and sharp. Definitely a very modern and bold towel warmer that can become the highlight in the most luxurious of bathrooms.

 

onlytowelwarmers.com is a family owned business that specializes in selling electric towel warmers.

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Perfect

The Runtal Radia RTREG-2924 Plug In towel warmer was exactly as advertised, sizes were exact on the mounting holes and it shipped more quickly than advertised. I would recommend onlytowelwarmers.com and plan on shopping here again.

Highly recommended

We bought an AMBA Jeeves Model D towel warmer from onlytowelwarmers. The towel warmer is beautiful and very functional.
When we purchased the item, we were told that the towel warmer was out of stock and would be available in about a month and half.
the towel warmer was delivered as promised, in addition to the best price out of 3-4 providers we contacted.

We recommend both the specific AMBA towel warmer and onlytowelwarmers.com, a good business to deal with!

Personal Service

When I placed my order, I forgot to fill in the color on one of the towel warmers. When I realized my mistake, and before I could do anything about it, I was contacted by the head of the company to clarify the color on the second unit. I don't expect that kind of personal attention and service from an online company of any size. The units arrived on time and in good condition, and they sent me an email informing me that the units had been delivered. That, too, is helpful, as sometimes I forget that I've ordered something, so I'm not aware that it should have arrived and didn't. Their prices were also the best I could find, so I was very pleased.

Awesome Towel Warmer

Got this for the guest bathroom for Christmas. Only Towel Warmers delivered it punctually even with the chaotic Christmas shipping season. Works just as it is supposed to--warms up towels quickly for an-out-of-the shower luxurious, delightfully warm drying off experience and then dries the towels afterward. I also ordered an Amba Towel Warmers ATW-P24 Plug-in Programmable Timer, allowing for the setting of the exact amount of time desired. It's truly worth the money. Looks great, we love it and so do our guests! BTW, Michael (the owner of Only Towel Warmers) responded very promptly to my emails, answering all my questions and gave excellent advice.

Maria, Thank you for your kind words. We appreciate you supporting our family-owned business. Please let us know if you have any additional questions. Michael
Great Addition to the Bathroom

I appreciated the prompt response from OnlyTowel Warmers to help me decide in the best product for my bath, and am very pleased with the Jeeves warmer.

Karen, Thank you for the kind review. - Michael