Warmrails Kensington Wall Mounted Hardwired or Softwired Towel Warmer - 24"w x 39 1/2"h
The service was very good. The product received, not so good. I am not sure that would be your fault though, especially if you drop ship directly from the manufacturer. Somebody should look at these things before they ship them out. It places a unnecessary burden on the consumer to have to decide which defective product to keep, because it not as bad as the other one, box it back up and find a Fed Ex place to return it.