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Very pleased with the product and customer service. The first unit we received had a small ding. OTW was very quick to arrange for a replacement and a return. Unfortunately UPS blew the delivery and the pickup multiple times. Ultimately Michael from OTW stuck with me until we got it resolved. Suggest using another shipper.
I am highly satisfied with my towel warmer and the switch that we purchased. This company was very easy to work with, and the products even arrived earlier than estimated! I will hands down order from them again when I need another.
Jaslyn, Thank you for purchasing from us. Please let us know if we can assist in the future.
They came up with the best price on what we wanted and communicated directly with us as we made our decision. They made sure we were happy with our purchase.
The towel Warmer looks great, and I can’t wait to have it installed in my new bathroom! I can’t review its performance yet, but the shopping experience went smoothly, and the towel rack arrived in good condition.
I was replacing this product and my local store told me 12+ weeks before delivery. Only Towel Warmers got me the product delivered in 3 days! And at a BETTER PRICE!
Emily, thank you for allowing us to earn your business.